Campus Store Support
Common Errors
- "The submitted purchase_transact_id has already been voided"
- "The submitted book_id cannot be found in system"
- "This pricing option was deactivated or removed."
- "The submitted partner_transact_id has already been submitted for this store and the request is different than previously"
- Nebraska/NBC: "BasketID Error" prints on receipt instead of prbs.io URL
Campus Store FAQs
- Access for International Students with Restricted Travel due to COVID-19
- General FAQ
- How to use our SKU Lookup Tool
- Maximizing Your In-store Digital Sales
- Perpetual Loading Errors? Help fix them by Whitelisting RedShelf's IPs!
Navigating RedShelf's Inclusive Access Dashboard
- View Courses and Participants
- Monitor Opt-Outs
- Schedule Emails
- View Email History
- Automate Welcome Message, Information to Professors, and Opt-Out Reminder
- Create and Edit Email Templates
Inclusive Access Communication Guides
- Download the full Communications Guide PDF
- Coordinating with Publisher Representatives
- Pitching Inclusive Access to Instructors
- Confirming Inclusive Access Adoptions
- Communicating Pricing to Students
- Setting Up Instructors for Stress-free Success
Inclusive Access Activation Resources
- Co-branded Student Athlete IA Benefits Flyer
- Useful Inclusive Access Terms: A Reference
- RedShelf Support Pathways
- Faculty Support Pathways
- The RedShelf Way - An Implementation Timeline
- IA Webcast: Measuring Success: Using Data to Grow Inclusive Access
White Label Website Marketing Resources
RedShelf Adopt
- Launching Adopt and Granting Access to Other Users
- Creating and Managing Terms
- Navigating the Adopt Dashboard and Emailing Instructors
- Managing Adoptions
How to get help from RedShelf!
Nebraska Book Company (NBC)
- Frequently Asked Questions - NBC
- Customer Journey
- Performing a POS Refund
- Refreshing the RedShelf Catalog
- Inclusive Access Billing
- Outdated terms on White Label
MBS Books
- Frequently Asked Questions - MBS
- Customer Journey
- Pricing Updates from ARC
- Performing a POS Refund
- Inclusive Access Billing
Booklog
- Frequently Asked Questions - Booklog
- Customer Journey
- Managing RedShelf Price Updates
- Refreshing the RedShelf Catalog (Coordination)
- Inclusive Access Billing