Campus Store Support
Inclusive Access Communication Guides
- Download the full Communications Guide PDF
- Coordinating with Publisher Representatives
- Pitching Inclusive Access to Instructors
- Confirming Inclusive Access Adoptions
- Communicating Pricing to Students
- Setting Up Instructors for Stress-free Success
Navigating RedShelf's Inclusive Access Dashboard
- View Courses and Participants
- Monitor Opt-Outs
- Schedule Emails
- View Email History
- Automate Welcome Message, Information to Professors, and Opt-Out Reminder
- Create and Edit Email Templates
Inclusive Access Activation Resources
- RedShelf Support Pathways
- Faculty Support Pathways
- The RedShelf Way - An Implementation Timeline
- IA Webcast: Measuring Success: Using Data to Grow Inclusive Access
- IA Webcast: From Adopt to Opt - with John Wierson of Iowa State University
- IA Webcast: Getting Faculty to "Yes" - with Andrew Dowdy of Murray State University
RedShelf Adopt
POS Catalogue Refresh + Refund Walkthroughs
- MBS Price Updates
- Total Computing Solutions: Managing RedShelf Price Changes
- Nebraska: Refreshing the RedShelf Catalog
- Booklog: Refreshing the RedShelf Catalogue (Coordination)
- Performing a POS Refund: NBC / Nebraska
- Performing a POS Refund: MBS
Customer Journey (by Point of Sale)
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Common Errors
- How to Use SKU Lookup Tool
- Nebraska/NBC: "BasketID Error" prints on receipt instead of prbs.io URL
- "The submitted purchase_transact_id has already been voided"
- "The submitted book_id cannot be found in system"
- "This pricing option was deactivated or removed."
- "The submitted partner_transact_id has already been submitted for this store and the request is different than previously"