Campus Store FAQs
- How Do I Use Two-Factor Authentication (2FA)?
- Access for International Students with Restricted Travel due to COVID-19
- General FAQ
- How to use our SKU Lookup Tool
- Maximizing Your In-store Digital Sales
- What does RedShelf's team need to know from the campus store?
Common Errors
- "The submitted purchase_transact_id has already been voided"
- "The submitted book_id cannot be found in system"
- "This pricing option was deactivated or removed."
- "The submitted partner_transact_id has already been submitted for this store and the request is different than previously"
- Nebraska/NBC: "BasketID Error" prints on receipt instead of prbs.io URL
Navigating RedShelf's Inclusive Access Dashboard
- View Courses and Participants
- Monitor Opt-Outs
- Schedule Emails
- View Email History
- Automate Welcome Message, Information to Professors, and Opt-Out Reminder
- Create and Edit Email Templates
Inclusive Access Communication Guides
- Download the full Communications Guide PDF
- Coordinating with Publisher Representatives
- Pitching Inclusive Access to Instructors
- Confirming Inclusive Access Adoptions
- Communicating Pricing to Students
- Setting Up Instructors for Stress-free Success
Inclusive Access Activation Resources
- Spring 2022 IA Customer Service Response Timeline and Service Level Expectations
- Selecting a RedShelf Inclusive Access Billing Model
- Co-branded Student Athlete IA Benefits Flyer
- Useful Inclusive Access Terms: A Reference
- RedShelf Support Pathways for Campus Store and Course Materials Managers
- Faculty Support Pathways