In-Store Purchase

1. Students purchase their RedShelf eBook from the bookstore
2. A unique redemption code is provided on the purchase receipt

Note: If the receipt doesn’t include the access code, the bookstore should:

• Verify the pricing + SKU by emailing bookstorehelp@redshelf.com
• Verify the product adoption
• Re-process the transaction
• Open a ticket with Sequoia's Support Team

Online / "ePOS" Purchase

1. Students purchase the title via ePOS
2. Students receive an email with a redemption code as well as see it on the checkout screen
3. Students navigate to the bookstore’s RedShelf whitelabel site to log in or create an account
   • If students don't know their RedShelf password, they can reset it by clicking 'Forgot Password?' on the login screen
4. Once logged in, students navigate to their RedShelf 'My Shelf'
   • Remember: 'My Shelf' is in the drop-down menu in the top right corner when the user is logged in
5. Students click "Redeem an Access Code" and successfully redeem their access code
   • If code is 'invalid', check that:
     1. The student is logged in
     2. The student did not redeem the code on another account
     3. The student isn't mistyping the code or entering it into the 'coupon code' area