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Before submitting a ticket to our team, here are a few helpful articles for commonly asked questions:

How to Redeem an Access Code
Returns and Refunds
Login Errors and Password Resets

ATTENTION Brytewave/Follett Users: For further assistance, please visit the Follett Support Center

Customer Support Hours (CST):

Monday-Friday: 8am - 6pm

*Support tickets are always answered quickly during customer support hours - but may take a little longer during the months of Jan/Feb and Aug/Sept (Rush Periods). If submitted outside of these hours, responses will be sent as soon as possible during the next scheduled shift.

Upcoming Holidays where Support will be closed:

Thanksgiving Weekend (11/24/22-11/27/22)

Christmas Weekend (12/23/22-12/26/22)

New Years Weekend (12/31/22-1/2/23)