As part of the return process at POS, your system communicates with RedShelf to determine if products violate our refund policy. This way, you don't have to guess whether the student meets those requirements. You only need to make sure you have the receipt or know the original transaction details (register #, transaction #, and date). RedShelf returns must always be complete against the original transaction.
To begin, please scan the receipt, select the title to refund, and then process the refund. This process should allow a return without prompting for a URL or basket ID. If it gives you an error, you can also try returning the book through WebManager and do a Web Pos return.
If the return comes back as declined, please contact us for a manual override. Please note in the manual process you will have to perform the refund under your school's specific 'Department Code' and input the dollar amount of the initial transaction. Then you will manually adjust inventory. If there are any other issues processing the return at POS, please open a ticket with the NBC Support Team: firstname.lastname@example.org