How your students access their RedShelf eBooks:

In-Store Purchase

1. Students purchase their RedShelf eBook.
2. A unique prbs.io URL prints at the bottom of their bookstore receipt.
3. Students visit the prbs.io URL to get their RedShelf Access Code.
   • Remember: prbs.io URLs are case sensitive. Please ensure the student types it exactly as it appears on the receipt. (prbs.io = paul red boy sam (dot) igloo oscar)
4. Students navigate to the bookstore’s RedShelf white label site to log in or create an account.
   • If students don't know their RedShelf password, they can reset it by clicking "Forgot Password?" on the login screen.
5. Once logged in, students navigate to My Shelf on RedShelf.
   • Remember: When a user logs in, My Shelf is in the drop-down menu in the top right corner.
6. Students click "Redeem an Access Code" and enter the access code from the prbs.io page.
   • If code is invalid, confirm:
     1. The student is logged in.
     2. The student did not redeem the code on another account.
     3. The student isn't mistyping the code or entering it into the "coupon code" area.

Note: If "Basket ID Error" or no prbs.io URL prints on the receipt, the bookstore should:

• Contact our team to verify the pricing and SKU.
• Verify the product adoption.
• Re-process the transaction.
• Open a ticket with the NBC Support Team: support@nebook.atlassian.net

Online Purchase

1. Students purchase their RedShelf redemption code for their publisher access code.
2. Students will see on the final checkout screen the confirmation: "Thank you! An order confirmation has been sent to (student email address)." Contact information for the bookstore and an option to print the receipt are also included.
3. Students will then receive a confirmation email that includes:
   1. Title, ISBN and access duration purchased
   2. Instructions: "To access your materials or submit a redemption code, head to [bookstore white label site] and log in with your account information and navigate to My Shelf."
   3. Support Contact: "If you have any questions or need assistance with your course materials, check out the RedShelf Solve knowledge base or reach out to the RedShelf Customer Experience Team."