We're excited to help you and your staff solve student issues -- but in order to move quickly and efficiently, we will need some information from you first.
If you need assistance with a single order fulfillment issue:
- Please send a screenshot or PDF of the order fulfillment from your side.
- Please include any info you have about the student, including full name and email address the order would be connected to.
- Please attach a copy of any store receipt that was printed.
- Please include any info about the missing product(s), including ISBNs and titles.
If you need assistance with multiple order fulfillment issues:
- Please send us a .xls or .csv file of the purchases that were not fulfilled.
- Please include any info about the missing product(s), including ISBNs and titles.
- Please include any info you have about the students, including full name and email address the order would be connected to.
If you need assistance with a Point of Sale error:
- Please provide any specific error messages that you saw.
- Please include any info about the error-prone product(s), including ISBNs and titles.
- Understand that RedShelf is able to verify whether a transaction went through and why it failed, but we cannot fix specific POS-related issues -- only your POS system's support team can do that. We will do everything we can to arm you with the right info, though!
If you need assistance with anything else, just let us know by filling out this form.