How your students access their RedShelf eBooks:

In-Store Purchase

1. Students purchase their RedShelf eBook from the bookstore
2. A unique access code is provided on the bookstore receipt

Online Purchase

1. Students purchase their RedShelf digital access code from the bookstore
2. A unique redemption code for their publisher access code is provided in an email
3. Students navigate to the bookstore’s RedShelf white label site to log in or create an account
   • If students don't know their RedShelf password, they can reset it by clicking "Forgot Password?" on the login screen
4. Once logged in, students navigate to My Shelf
   • Remember: My Shelf is in the drop-down menu in the top right corner when the user is logged in
5. Students click "Redeem an Access Code" and successfully redeem their access code
   • If code is invalid, confirm:
     1. The student is logged in
     2. The student did not redeem the code on another account
     3. The student isn't mistyping the code or entering it into the "coupon code" area

Note: If the receipt doesn’t include the access code, the bookstore should:

• Contact our team to verify the pricing and SKU
• Verify the product adoption
• Re-process the transaction
• Open a ticket with the Ratex Support Team