As part of the return process at POS, your system communicates with RedShelf to determine if products violate our refund policy. This way, you don't have to guess at whether the student meets those requirements. You only need to make sure you have the receipt or know the original transaction details (register #, transaction #, and date). RedShelf returns must always be complete against the original transaction.
To begin, touch the 'Return Toggle' button and scan the customer’s receipt. You can also key in the transaction information. You should see a list of the items on that transaction. Highlight the RedShelf eBook, touch the Select button, and choose a return reason. Once you total the transaction out, it will perform the eligibility check against RedShelf’s system. As long as it meets the refund requirements, it should complete with no issues.
If the return comes back as declined, please contact us for a manual override. Please note in the manual process you will have to perform the refund under a 'Class 101' item, and input the dollar amount of the initial transaction. Then you will manually adjust inventory. If there are any other issues processing the return at POS, please give MBS a call at 800-325-0824 Option 4 and they can assist with the process.