Getting Started
- Overview of the RedShelf eReader (V7)
- Navigating Your Shelf (Equitable Access)
- Navigating Your Shelf (Inclusive Access)
- Accessing Your Course Materials
- Required and Recommended Hardware and Software
- Publisher Courseware Navigation
Using Your eBook
- Navigating your eBook
- How to Create Notes, Highlights, and Citations
- How to use Text-to-Speech
- How to use Appearance Settings
- How to Print
- How to use Offline Access
Accounts
Inclusive Access
- How Does Inclusive Access Work?
- What is Inclusive Access?
- Access FAQ
- Billing FAQ
- How to Opt Out
- How to Opt In
Courseware (eg. Cengage Unlimited, MyLab and Mastering, Connect, etc)
Campus Store Rentals and Purchases
- How To Redeem A RedShelf Access Code
- Returns for Bookstore rentals/purchases
- Troubleshooting: BasketID Error
- Troubleshooting: I Haven't Received My eBook Yet / I Lost My eBook!
- Troubleshooting: Publisher Product Codes (MindTap, Connect, etc)
- Troubleshooting: RedShelf redemption code "No Longer Valid"
RedShelf.com Rentals and Purchases
- Returns and Refunds
- Purchase Process for Bookstore Website Online Orders
- Frequently Asked Purchasing Questions
- Re-Sending Your Receipt
- Print-On-Demand Products
- Terms of Use/Privacy Notice Q&A (RedShelf.com purchases)
System Errors
- "Choose Your Course" or "Sorry, that page doesn't exist." Pop-up
- Enabling Cookies
- Status Page
- Checkbox to Accept Terms of Use / Privacy Notice Does Not Appear
- Geographic Payment Errors
- "You've been logged out" Message