Student / Customer Support
Getting Started
- eReader and Features Overview
- Required and Recommended Hardware and Software
- How to use the new MyShelf from RedShelf
- RedShelf Tutorial Videos (collected)
- Publisher Courseware Navigation
- Supplemental Materials
Accounts
- Login Errors and Password Resets
- Edit Your Account
- Create a RedShelf Account
- Using Multi-Factor Authentication
- Close Your Account
Using Your eBook
- Highlighting, Note-Taking, and Creating a Study Guide
- Using the RedShelf Mobile App
- Navigating Your eBook
- Flashcards
- Collaboration
- Printing
Inclusive Access
- How Does Inclusive Access Work?
- What is Inclusive Access?
- Access FAQ
- Billing FAQ
- How to Opt Out
- How to Opt In
Maryville Students
Courseware (eg. Cengage Unlimited, MyLab and Mastering, Connect, etc)
- Cengage Courseware Troubleshooting
- Macmillan Couresware Troubleshooting
- McGraw-Hill Courseware Troubleshooting
- Pearson Courseware Troubleshooting
Campus Store Rentals and Purchases
- How To Redeem A RedShelf Access Code
- Returns for Bookstore rentals/purchases
- Troubleshooting: BasketID Error
- Troubleshooting: I Haven't Received My eBook Yet / I Lost My eBook!
- Troubleshooting: Publisher Product Codes (MindTap, Connect, etc)
- Troubleshooting: RedShelf redemption code "No Longer Valid"
RedShelf.com Rentals and Purchases
- Returns and Refunds
- Purchase Process for Bookstore Website Online Orders
- Frequently Asked Purchasing Questions
- Re-Sending Your Receipt
- Print-On-Demand Products
- Terms of Use/Privacy Notice Q&A (RedShelf.com purchases)
System Errors
- "Choose Your Course" or "Sorry, that page doesn't exist." Pop-up
- Enabling Cookies
- Status Page
- Checkbox to Accept Terms of Use / Privacy Notice Does Not Appear
- Geographic Payment Errors
- "You've been logged out" Message