Though we'd love help out, we cannot returns funds that were given to another business! RedShelf provides the access, but we did not process your purchase. Your school bookstore will be able to process a refund.
Bookstores can't refund bookstore purchases if the usage or product's state conflicts with RedShelf's return policy. Your school bookstore might have other terms that could limit your refund eligibility. Always refer to their policy as well, before requesting a refund.
So sorry we can't help directly... routing people back and forth always makes us feel like this: