Quick note: RedShelf only hosts the code you will redeem for courseware on Macmillan's site. We cannot troubleshoot usability errors on their platform. We want to help as best we can, so here are a list of troubleshooting steps to follow with your Macmillan courseware:
- Sign out of any Macmillan site and your Learning Management System (Blackboard, Moodle, D2L, etc) account.
- Clear your browser history, cache, and cookies. If you are unsure how, check out this article on clearing cookies and cache.
- If required for your courseware, make sure Adobe Flash Player is installed and enabled on your computer. If you are unsure how, check out this article on installing Adobe Flash Player.
- Reboot your computer. This usually takes care of all login issues or errors with things not loading.
If the courseware is still not functioning, then contact Macmillan’s tech support:
Online Support: Click Here
They can fix most issues fairly quickly. If you are still having trouble after that, reach out to our team and we will do what we can to escalate your issue to the appropriate team.