Quick note: RedShelf only hosts the code you will redeem for courseware on Macmillan's site. We cannot troubleshoot usability errors on their platform. We want to help as best we can, so here are a list of troubleshooting steps to follow with your Macmillan courseware:
- Sign out of any Macmillan site and your Learning Management System (Blackboard, Moodle, D2L, etc) account.
- Clear your browser history, cache, and cookies. If you are unsure how, check out this article on clearing cookies and cache.
- If required for your courseware, make sure Adobe Flash Player is installed and enabled on your computer. If you are unsure how, check out this article on installing Adobe Flash Player.
- Reboot your computer. This usually takes care of all login issues or errors with things not loading.
If the courseware is still not functioning, then contact Macmillan’s tech support:
Online Support: https://macmillan.force.com/macmillanlearning/s/contactsupport
They can fix most issues within a few minutes. If you are still having trouble, reach out to our team with the Case # from Macmillan’s tech support. With that, we can escalate the issue as needed!