Quick note: RedShelf only hosts the code you will redeem for courseware on Cengage’s site. We cannot troubleshoot usability errors on their platform. We want to help as best we can, so here are a list of troubleshooting steps to follow with your Cengage courseware:
- Sign out of any Cengage site and your Learning Management System (Blackboard, Moodle, D2L, etc) account.
- Clear your Browser History, Cache, and Cookies. If you are unsure how, check out this article from Indiana University.
- Check your browser settings. For reference, you can read these articles on how to adjust browser settings for the following Cengage products:
- Reboot your computer. This usually takes care of all login issues or errors with things not loading properly.
If your code has a format beginning with 'RSY' please redeem with the format below.
Cengage-RSY FGQH 6459 TJZJ 9562
If the courseware is still not functioning, contact Cengage’s tech support:
Phone Support: (800) 354-9706
Online Support: http://support.cengage.com/victoriaweb/primarypage
They can fix most issues within a few minutes. If you are still having trouble after that, reach out to our team with the Case # from Cengage’s tech support. With that, we can escalate the issue as needed!