Quick note: Although RedShelf hosts the code you will redeem for courseware on Pearson's site, we cannot directly troubleshoot usability errors on their platform. To help as best we can, here are a list of troubleshooting steps to follow when you're having trouble with your Pearson courseware:
- Sign out of any Pearson site and your Learning Management System (Blackboard, Moodle, D2L, etc) account.
- Clear your Browser History and Cache, and delete Cookies. If you are unsure how, check out this article on clearing cookies and cache.
- Check your browser settings. For reference, you can read this article on how to adjust browser settings.
- Reboot your computer. This usually takes care of all login issues or errors with things not loading properly.
If the courseware is still not functioning properly after completing all of the above, then you should contact Pearson’s tech support:
Phone Support: 800-677-6337
Online Support: https://support.pearson.com/getsupport/s/
They can fix most issues within a few minutes. If you are still having trouble after that, reach out to our team with the Case # from Tech Support and we can escalate the issue as needed!