Quick note: RedShelf only hosts the code you will redeem for courseware on Pearson's site. We cannot troubleshoot usability errors on their platform. We want to help as best we can, so here are a list of troubleshooting steps to follow with your Pearson courseware:
- Sign out of any Pearson site and your Learning Management System (Blackboard, Moodle, D2L, etc) account.
- Clear your Browser History and Cache, and delete Cookies. If you are unsure how, check out this article on clearing cookies and cache.
- Check your browser settings. For reference, you can read this article on how to adjust browser settings.
- Reboot your computer. This usually takes care of all login issues or errors with things not loading properly.
If the courseware is still not functioning,, then contact Pearson’s tech support:
Online Support: https://support.pearson.com/getsupport/s/
From there click "contact us" in the top right hand corner and you can submit a case.
They can fix most issues within a few minutes. If you are still having trouble after that, reach out to our team with the Case # from Tech Support. With that, we can escalate the issue as needed!