Quick note: RedShelf only hosts the code you will redeem for courseware on McGraw-Hill's site. We cannot troubleshoot usability errors on their platform. We want to help as best we can, so here is a list of troubleshooting steps to follow with your McGraw-Hill courseware:
- Sign out of any McGraw Hill site and your Learning Management System (Blackboard, Moodle, D2L, etc) account.
- Clear your Browser History, Cache, and Cookies. If you are unsure how, check out this article on basic troubleshooting.
- If required for your courseware, make sure you enalbe Adobe Flash Player on your computer. If you are unsure how, check out this article on troubleshooting Adobe Flash Player.
- Reboot your computer. This usually takes care of all login issues or errors with things not loading.
If the courseware is still not functioning, then contact McGraw Hill’s tech support:
Phone Support: (800) 338-3987
Online Support: Click Here
They can fix most issues fairly quickly. If you are still having trouble after that, reach out to our team and we will do what we can to escalate your issue to the appropriate team.