Answers to these FAQs will help you get to your materials so you can start studying!
How do I access my Inclusive Access course materials?
When everything is functioning, you’ll be able to access the content through your LMS. Check out our videos walking through the process on Blackboard, Brightspace / D2L, and Canvas.
If for any reason you’re having trouble with your LMS, please contact your school’s IT department. But you can still access the content in the meantime! Log in to your school’s RedShelf website (e.g. morainevalleycc.redshelf.com or aubookstore.redshelf.com). If you don’t know your school’s domain, your bookstore will have that information. From there, click your name in the top right corner and select either "My Shelf" or "My Courses."
My professor or syllabus told me I’d have Inclusive Access through RedShelf, but I don’t. Where is it?
If you’re getting either of the following errors -
"There are currently no open courses for this institution or you are not enrolled in any courses."
...or if you don’t have access to the materials you should’ve received from RedShelf, reach out to us with the following info and we’ll investigate!
Course name, number, and section:
ISBN of the product you need:
Can I access my Inclusive Access material after the course ends?
The Inclusive Access program allows you to access the eBooks through the end of the semester... plus a little extra. (Courseware would continue to be available through the publisher website.) The eBooks won't be available on your LMS after the course ends, but you can still access through RedShelf! While the course is open, you'll see this message at the bottom of the course information page:
If your course materials expire after your course's end date, you can access your products directly on [your school's white label].redshelf.com! Log in with your campus email address, click your name in the top right, and select "My Shelf."
Navigate to redshelf.com or your school's white label and log in with the email you’ve been using for your LMS. You might need to reset your password at redshelf.com/accounts/forgot, best done through Chrome.
Unless you have the material for lifetime access, the rental will keep counting down. You can see how many days remain on the rental when you’re logged in and looking at your Shelf.
If you no longer have access to the email used for access through your LMS, please let our team know your new email and we will make the swap on the back end!
Additional questions? We're happy to help!