Can I use financial aid to purchase RedShelf eBooks?
Though you can’t use financial aid on RedShelf.com directly, your school’s Financial Aid office might have indirect ways to apply aid to RedShelf eBooks bought in the bookstore. Please contact them to learn more!
Do you offer coupons, sales, discounts, or special offers on RedShelf?
Since our eBooks already save you up to 80% off the cost of print books, RedShelf does not generate additional coupon codes.
Does RedShelf provide desk/exam copies?
Please contact your school’s publisher representative for physical and digital desk/exam copies. For more information, check out our article about desk/exam copy requests.
I’d like to order multiple copies of the same eBook for my staff or co-workers. How can I do that?
Please fill out a purchase order. Once the order is processed, we will provide unique access codes for you to distribute to your staff or co-workers. These codes must be individually redeemed on their own RedShelf accounts.
Can I place a RedShelf order over the phone?
In the best interests of your financial security, all purchases must be made through our website.
How do I know if an eBook has a Print, Offline, or Copy/Paste allowance?
You can find each eBook’s features on its product page. When shopping on our website, select the book’s title to see the eBook’s allowances and features.
When I try to check out, I am told that my credit card does not match my current location. What do I do?
I live in Canada. Are your prices displayed in Canadian dollars?
All prices are displayed in US dollars.
Who processes your billing?
We use Stripe.
What happens when my rental ends? Do I have to return it?
When your rental expires, it disappears from your Shelf. You don’t have to do a single thing!
How long will it be until I see my refund?
RedShelf processes refund requests within 24 hours of receiving them. You can expect to see your funds back on your original form of payment within 5-7 business days.