Geographic Payment Errors

To protect your financial information and purchasing identity, RedShelf processes all payments safely through Stripe.

Due to these security measures, some transactions may need special attention from our Accounting Team:

• Card / Location mismatch: your card is registered to an address in a country that your current location does not match. Please ensure you have attempted your purchase while signed into a RedShelf account and reach out to our team to help clear the error!
• Postal Code errors: We are still collecting new postal codes from Canada, so please send us your postal code and we will add it so you can re-attempt your payment.