To protect your financial information and purchasing identity, RedShelf processes all payments through Stripe.
Due to these security measures, some transactions may need special attention from our Accounting Team:
- Card/Location mismatch: the country that you selected in your billing address does not match your current country. Please check it and ensure you were not using VPN or other software that changes your IP address when you attempted your purchase. If the problem persists, Submit a Request with our customer experience team
- Postal Code errors: Make sure you input the correct postal code. If you are ordering from Canada, please click Submit a Request in the upper-right corner and send us your postal code. We will add it so you can re-attempt your payment.