Submit a request

Before submitting a ticket to our team, here are a few helpful articles for commonly asked questions:

How to Redeem an Access Code
Returns and Refunds
Login Errors and Password Resets

*Support tickets are always answered quickly during customer support hours - but may take a little longer during the months of Jan/Feb and Aug/Sept (Rush Periods). If submitted outside of these hours, responses will be sent as soon as possible during the next scheduled shift.

ATTENTION Brytewave/Follett Users: For further assistance, please visit the Follett Support Center

Customer Support Hours (CST):

Monday-Friday: 8am - 6pm

***Please note: RedShelf will be closed for the July 4th holiday. We will be sure to get to your request as soon as we return!

Support hours during "Rush Periods" may vary

If you have not yet reached out to your school to resolve your billing issue, please do so before submitting a request + attach your communication with them in the Attachments section below.

Can't find it? Search your email for "Your RedShelf Purchase | Order #"

If you are having technical issues with a specific book or product, please include the title or ISBN.

If you know the name of your Learning Management System (LMS), please let us know!

Please supply the course number AND section. Requests without this information may take longer to solve.

Please enter a short description of the request.

Please enter the details of your request!

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