Submit a request

Before submitting a ticket to our team, here are a few helpful articles for commonly asked questions:

How to Redeem an Access Code
Returns and Refunds
Login Errors and Password Resets

Please choose a support form below!

Your email address

Subject

Please enter a short description of the request (this will be the subject line of the email thread from support).

Please choose the statement that best describes your issue:

Please pick the statement that best describes your billing issue:

ISACA ID

Please provide your ISACA ID so we can pull up your RedShelf Account.

Is the product an eBook or Courseware (MyLab, Cengage Unlimited, etc)?

How did you purchase your product?

Do these support articles help solve the login issue?

Has your course’s add/drop already passed?

Have you already reached out to your school to resolve the issue?

If you have not yet reached out to your school to resolve your billing issue, please do so before submitting a request + attach your communication with them in the Attachments section below.

Please pick the statement that best describes your eBook issue:

Please pick the statement that best describes your Courseware issue:

How did you purchase your product?

Do these support articles help you access the product you purchased on RedShelf?

Do these support articles help you access the product you purchased in your school bookstore?

Do these support articles help you access the product for your course?

Do these support articles help you opt out?

Do these support articles help solve the loading issue?

Do the steps in these support articles help clear the errors?

Do these support articles help solve the printing issue?

Do these support articles help solve the study tools issue?

Do these support articles help solve the offline issue?

Do these support articles help solve the Text-to-Speech issue?

Do these support articles help clarify how to redeem your publisher code?

RedShelf Order #

Can't find it? Search your email for "Your RedShelf Purchase | Order #"

Book/Product Title or ISBN:

If you are having technical issues with a specific book or product, please include the title or ISBN.

Learning Management System

If you know the name of your Learning Management System (LMS), please let us know!

Learning Management System (other):

Description of issue:

Course Number and Section

Please supply the course number AND section. Requests without this information may take longer to solve.

Description

Please enter the details of your request!

School Name

Please select your school's name or select 'Other' and fill in the text field below.

School Name:

Phone Number

Browser Information

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Attachments

Add file or drop files here

ATTENTION Brytewave/Follett Users: For further assistance, please visit the Follett Support Center

Customer Support Hours (CST):

Monday-Friday: 8am - 6pm

*Support tickets are always answered quickly during customer support hours - but may take a little longer during the months of Jan/Feb and Aug/Sept (Rush Periods). If submitted outside of these hours, responses will be sent as soon as possible during the next scheduled shift.

Upcoming Holidays where Support will be closed:

Thanksgiving Weekend (11/24/22-11/27/22)

Christmas Weekend (12/23/22-12/26/22)

New Years Weekend (12/31/22-1/2/23)