Cookies make your online experience easier by saving browsing information. With cookies enabled, RedShelf can keep you signed in to ensure a seamless user experience. If you are experiencing login errors, you should first confirm you have cookies enabled for your browser. Below are instructions for enabling cookies:
If you are still experiencing an error when enabling cookies, here are a couple of additional steps you can try:
- For Chrome, the easy fix for this should be for you to close the RedShelf page, enable cookies in the browser, and return to RedShelf. This should resolve the issue. Clicking the "Allow Cookies" button simply adds the cookie to the browser but cannot enable cookies.
- For Safari and Firefox, this may require two things to fix. One is enabling cookies, and the other is disabling a specific setting called "Prevent cross-site tracking". This setting would stop RedShelf cookies, and so should be disabled.
More information here:
If you are receiving a “Forbidden (403) CSRF verification failed.” message, this means that cross-site tracking has been disabled within your browser and needs to be enabled to proceed with the path of access you are attempting.