RedShelf highly values and respects your privacy and places significant importance on maintaining the privacy of all users.
This Q&A briefly explains what types of data we collect, how we use and share it, and what your choices are with respect to that data. It is not a legal document and the full RedShelf Privacy Notice should be referenced for additional details.
The answers outlined below only apply to you if you are an “Inclusive Access Student”. If you purchased your content: (a) on redshelf.com; (b) on a institution.redshelf.com domain for your institution or bookstore, or (c) as an access card that you redeemed on redshelf.com, please review the article on our Privacy Notice for “B2C” End Users.
What is FERPA and why is it relevant?
“FERPA” is the acronym for the federal Family Educational Rights and Privacy Act, which protects students’ personal information.
For Inclusive Access Students who receive access to their course materials through their institution, RedShelf is a “school official” with “a legitimate educational interest” under FERPA.
In this capacity, RedShelf receives certain Personally Identifiable Information (PII) of students, as long as students’ privacy is respected and their information is kept confidential.
What information does RedShelf collect?
In order to provide digital course materials to Inclusive Access Students, RedShelf receives certain student information directly from the institution: user information such as your user name, email address, as well as course information and institution information.
We collect access rights information and user content such as notes, highlights and other digital annotations, among others.
We may collect metadata such as browser type, device type, internet protocol address (IP address) and navigation data, among others.
How will RedShelf use all this information?
RedShelf uses the collected information to:
- Provide you as an IA Student with access to your learning materials from the first day of class
- Authenticate you as an authorized End User and verifying your access rights
- Prevent and address fraud, security, copyright or technical issues
- Communicate about customer experience issues, account activity or general updates
- Improve RedShelf products and services
To the extent you are an Inclusive Access student:
- We will not use any personal information to serve third-party advertisements or marketing on our own website or Platform
- We will not sell your personal information to any third parties
- We will not retarget Inclusive Access students with ads based on site behaviors
Will RedShelf share any of my personal information?
We will not sell, disclose or share any personal information with any third party unless permitted by the terms of the Privacy Notice and FERPA. Permitted disclosures may include:
- Requirement by law
- Exchanges with educational and content service partners when required for integration, accounting or reporting purposes
- In the event of a merger/sale
- Sharing de-identified information
How can I revoke my consent to this Privacy Notice?
As part of the IA program of your institution, your information may be pulled back in the following term or semester.
What data security does RedShelf have in place?
We use a combination of physical, managerial and technical safeguards to protect our security and your personal information. However, it’s up to you to maintain the secrecy of your login information and make sure this information is up-to-date at all times.
What rights do I have as an international user?
All RedShelf users are subject to this Privacy Notice and all data will be transferred to the United States, regardless of your location when accessing our Platform.