Once the term begins, you want to ensure that students have the smoothest possible experience with Inclusive Access. You’ve done a lot of preparatory work communicating with your publisher reps and instructors, as well as introducing the program to the students. Now it’s time to give students the specific tools and instructions they will need to easily access their materials, know how to opt out/in, and know where to go for help.
Timing: Send to students the morning the LMS opens for the term.
Welcome to the Inclusive Access program, Example University Bookstore’s digital course materials delivery service. This program provides you access to online course materials - like textbooks and publisher courseware - at lower prices than you would otherwise purchase in the bookstore or on a publisher’s website. This semester, your professor for COURSE 1234 has chosen to participate in the program so you can get your required course materials at the lowest possible price.
So what does this mean for you? It means that you will immediately have access to your online course materials for a free trial period through Example University’s add/drop deadline! After the free access period, your bursar account will be charged the exclusive Example University Bookstore discounted price of $55.00.
If you decide you do not want to purchase the materials through Inclusive Access, you will have the ability to opt out of the Inclusive Access program through a link in [LMS]. As long as you opt out by [Opt-out Deadline Date], your bursar account will not be charged.
Click Here to view the instructions for accessing or opting out of your materials.
For questions about the Inclusive Access program at Example University, please see the Inclusive Access FAQs on our website. If you still have questions, please email us at firstname.lastname@example.org.
For questions about the RedShelf eReader or your RedShelf account, please visit solve.redshelf.com. For questions about a publisher website, please see the Inclusive Access FAQ for technical assistance information for our publisher partners.
Welcome back to Example University!
Example U Bookstore Inclusive Access Team
Tips & Tricks for Student Instructions and Assistance
Use all the tools and resources you set up to guide students through the access and opting processes. Link from this email to your IA page on your website where they can easily find the access instructions specific to the product adopted for their course. Alternatively, you could include the student instructions right in the body of this email.
Highlight and link to the Inclusive Access FAQ that you set up on your store website.
Break down how to get help for different issues. In the email above, notice that students are directed to different help resources based on which part of the process they are struggling with. You want them to go to RedShelf if they are having trouble on the RedShelf site. You want them to go to the correct publisher tech support if they are having problems with a publisher site. And you want them to email your IA email address if they have general questions about the IA program. This makes your life easier, but it also makes it more likely that they will get the help they need as quickly as possible.
Remember to sign these emails with a general team name (even if you’re a “team” of 1) and your IA email address rather than your personal contact information.