"Not Processed" or "Document is Processing"

Someone wasn't ready for primetime...

If you're seeing this error, it means the original file of the text has been modified and requires re-processing in order to be viewable. The publisher could be adding new material, the book could be receiving an upgrade into our new Reader, maybe there was a typo and now it's being corrected.

Either way, you shouldn't be seeing this message -- please let us know so we can coordinate with the publisher for a fix or get you a refund (if you bought it from RedShelf directly)!