IT admin, please note: TCP port 8001 must be open for platform.virdocs.com to allow web socket connections.
If your eBook is continuously loading (i.e. four blue dots bouncing in the center of the screen, but no content showing up), there might be some trouble with the way your internet connection, browser, or device is interacting with the platform. There are a few steps you can try:
- Try using Firefox or Chrome.
- Try a different internet network.
- Have your campus whitelist RedShelf’s IPs
If you finished troubleshooting and you are still seeing the error, contact us and provide:
- device's make and model
- the browser you're using
- the troubleshooting steps you tried
- screenshot of the error you are seeing
...and we will follow up with more information!