As part of the return process at POS, your system communicates with RedShelf to determine eligibility in accordance with our refund policies. This way, you don't have to guess at whether the student meets those requirements -- you would just need to make sure you have their receipt or know the original transaction details (register #, transaction # and date) as RedShelf returns must always be completed against the original transaction.
To begin, simply touch the Return Toggle button and scan the customer’s receipt or key in the transaction information when prompted. You should see a list of the items on that transaction. Highlight the RedShelf eBook, touch the Select button, and choose a return reason. Once you total the transaction out, it will perform the eligibility check against RedShelf’s system. As long as it meets the refund requirements, it should automatically complete with no issues.
If the return comes back as declined, please contact us for a manual override. If there are any other issues processing the return at POS, please give MBS a call at 800-325-0824 Option 4 and they can assist with the process.