While RedShelf provides access to digital materials purchased from many different partners, we can only refund purchases made directly through RedShelf itself. If you purchased access to your ebooks or courseware from your school bookstore, your school bookstore should be much better able to assist.
As long as your usage and product's state meets the criteria for RedShelf's return policy, bookstores can potentially refund your purchase. Your school bookstore might have other terms that could limit your refund eligibility. Always refer to their policy as well before requesting a refund.