There is nothing more annoying than not being able to access your materials. If you are locked out of your account or experiencing login errors, here are some ways to help solve the issue:
- If you are locked out of your account or are being told you have an account already, use our password reset page to create a new password.
- If you receive an error that your email address is "not valid," it means we don't have that particular email address in our database. Though our website might look like your school's, your school login credentials don't carry over to RedShelf. In this case, try an alternate email address.
- If you experience a "Forbidden (403)" error, that's normal on certain configurations of Safari. You can either:
- If you're still unable to log in but the username/password information you entered clears without a "Username/Password Incorrect" error, it likely means there was a temporary communication error. To troubleshoot:
- Close the browser.
- Reopen the browser.
- Attempt to log in again.
Still having trouble? Let us assist!