Locked out of your account? Weird login errors standing between you and your book? Here are some troubleshoot tips to reunite you and your true love: reading.
https://redshelf.com/accounts/forgot/ is our general password reset link
- If you receive an error that your email address 'is not valid', it just means that we don't have that email address in our database. Though our website might look like your school's, we don't carry over your school login credentials. In this case, try an alternate email address!
- If you receive a system error, like a 'Forbidden (403)' error, that's normal on certain configurations of Safari. You can either disable autofill and allow all cookies in Safari's preferences or attempt again in Google Chrome.
- If you're still unable to log in and the username/password info you entered clears without a "Username/Password Incorrect" error, there was likely a temporary communication error between your browser and the site's confirmation of successful login. Just close the browser, reopen it, and try again!
- Something else? Let us assist!
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