Submit a request

Before submitting a ticket to our team, here are a few helpful articles for commonly asked questions:

How to Redeem an Access Code
Returns and Refunds
Login Errors and Password Resets

*Support tickets are always answered quickly during customer support hours - but may take a little longer during the months of Jan/Feb and Aug/Sept (Rush Periods). If submitted outside of these hours, responses will be sent as soon as possible during the next scheduled shift.

ATTENTION Brytewave/Follett Users: For further assistance, please visit the Follett Support Center

Customer Support Hours (CST):

Monday-Friday: 8am - 6pm

***Please note: RedShelf will be closed for the July 4th holiday. We will be sure to get to your request as soon as we return!

Support hours during "Rush Periods" may vary