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Before submitting a ticket to our team, here are a few helpful articles for commonly asked questions:

How to Redeem an Access Code
Returns and Refunds
Login Errors and Password Resets

Please enter a short description of the request (this will be the subject line of the email thread from support).

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    ATTENTION Brytewave/Follett Users: For further assistance, please visit the Follett Support Center

    Customer Support Hours (CST):

    Monday-Friday: 8am - 6pm

    *Support tickets are always answered quickly during customer support hours - but may take a little longer during the months of Jan/Feb and Aug/Sept (Rush Periods). If submitted outside of these hours, responses will be sent as soon as possible during the next scheduled shift.


    Upcoming Holidays where Support will be closed:

    Thanksgiving Weekend (11/24/22-11/27/22)

    Christmas Weekend (12/23/22-12/26/22)

    New Years Weekend (12/31/22-1/2/23)