As part of the return process at POS, your system communicates with RedShelf to determine eligibility in accordance with our refund policies. This way, you don't have to guess at whether the student meets those requirements - you would just need to make sure you have their receipt or know the original transaction details (register #, transaction # and date) as RedShelf returns must always be completed against the original transaction.
To begin, please scan the receipt, select the title to be refunded and then process the refund. This process should allow a return without prompting for a URL or basket ID. If it gives you an error, you can also try returning the book through WebManager and do a Web Pos return.
If the return comes back as declined, please contact us for a manual override. If there are any other issues processing the return at POS, please open a ticket with the NBC Support Team: firstname.lastname@example.org