Can I use financial aid to buy books on RedShelf?
Financial aid is super important...so important that it needs to stay between you and your school. While there aren't any ways to link your financial aid directly to your RedShelf account, there are other indirect ways to use financial aid to cover the cost of eBooks. Those options can vary by institution, so your best bet is to contact your Financial Aid office directly.
I'm getting a notification that my location and card's country don't match!
Just a standard security speed-bump. Shoot us an email (firstname.lastname@example.org) and we'll clear you for purchase.
I'm in Canada - does your site display conversions to Canadian dollars?
RedShelf is based in the US, so all the pricing info is displayed in American dollars for now.
How long does a refund take?
Refunds are processed within 24 hours of our receiving the request - your bank or financial institution might take up to 5-7 business days to release the funds, though.
Who do you process through?
We use Stripe!
Can I order over the phone?
In the best interests for your financial security, all B2C purchases must be made through our website.
Can I order with a purchase order?
Totally! Just email email@example.com to start the conversation.
What happens when my rental ends?
Once your RedShelf rental is up, the book disappears from your shelf. We like to keep it easy for you - no need to make any returns or take any action once you're done with the book.
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